Mystery Shopper

Services for Firms

Are you satisfied with your business or do you think there is room for improvement?

Mystery Shopping is a method used for monitoring the implementation of corporate standards and the quality perceived by customers. The use of a mystery shopper is, for all intents and purposes, a valid tool for assessing the services and products offered by a firm from the point of view of the customer.

In practice, the mystery shopper service consists of going to the corporate headquarters, shops, or offices and acting as a customer. This makes it possible to detect and assess the quality of the services, procedures, employee behaviour, merchandising and product quality.

The Mystery Shopper can also carry out the job by phone, surfing e-Commerce websites, using hidden cameras, and talking with the staff or other customers.

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Our teams of experienced professionals work in synergy to customise the services offered and implement the highest level of organizational and operational strategies to protect and pursue the rights and interests of private clients or firms.


CitySafe is a young firm made up of ambitious professionals who propose a challenge: to debunk the clich├ęs surrounding the work of private investigators and bring this activity closer to citizens and within everyone's reach.


We offer our customers a wide range of services suited to maintaining broad-scale global security for both firms and private customers, due to our presence throughout Italy.


Relying on skilled and experienced professionals means reducing exposure to high risk factors in ensuring the successful pursuit of goals.